Some of the most damaging moments in a workplace don’t happen in formal reviews. They happen in team chats.
A message gets dropped publicly. A mistake is addressed in front of everyone. A reminder is sent - but it lands with the weight of assumption.
And just like that, someone who needed support walks away carrying blame.
The intention might’ve been a lesson. But the impact? Silence. Shame. Or worse - detachment.
Here’s the thing: accountability matters. But so does timing, tone, and setting.
Feedback is most powerful when it’s rooted in clarity - not assumption. When it invites growth - not performance.
Because there’s a big difference between:
When people feel exposed instead of guided, trust erodes. Not just in the leader - but in the safety of the space itself.
And once that’s gone? The real damage begins.
People stop sharing. They stop questioning. They shrink their presence to avoid being next.
That’s not accountability. That’s fear dressed in professionalism.
So ask yourself this:
Because sustainable leadership isn’t about controlling the narrative. It’s about creating spaces where people feel safe enough to own the full story.
Mistakes aren’t the problem. But how we respond to them? That tells people everything about our culture.
Reflection
✍🏼 Written by Abigail Richard
Founder of arickard | Coach & Consultant | Author of Self-Love Blueprint & Unbreakable. Supporting leaders and changemakers to regulate their nervous system, gain clarity, and find calm - so they can lead with presence, purpose, and emotional depth.
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